Client Services Agreement

This Client Services Agreement (this “Agreement”) governs every package, project, and ongoing marketing service purchased from Sea Salt & Seltzer (“Sea Salt & Seltzer,” “we,” or “us”) — whether a standalone, one-time package or an ongoing monthly retainer package — through our online checkout (each, an “Order”). The specific package purchased, its deliverables, term, and price are set out in the checkout listing, product description, or invoice for that Order, which is incorporated into this Agreement by reference. By checking the box to accept these terms at checkout and completing payment, you (“Client”) agree to be bound by this Agreement for that Order.

Additional Services & Out-of-Scope Work

Services not included in Client’s purchased package — such as website updates, landing pages, additional design work, advertising campaign management, or other marketing initiatives — are available at Sea Salt & Seltzer’s then-current hourly rate. These services require a separate scope of work and advance written approval before work begins.

Platform Fees & Third-Party Tools

Client is responsible for all third-party platform fees and subscriptions necessary to deliver services, including but not limited to email marketing platforms (HubSpot, Mailchimp, etc.) and website hosting. Sea Salt & Seltzer covers social media scheduling tools and Flodesk, but all other platform costs are the Client’s responsibility.

Payment Terms & Commitment

Ongoing Monthly Packages

Ongoing monthly packages are billed on a recurring basis at the frequency and rate stated in your Order, for the minimum term stated in your Order, if any.

Month 1 of an ongoing monthly package is dedicated to setup, onboarding, and strategic foundation-building; ongoing execution begins in Month 2.

Monthly payments are nonrefundable once a billing cycle has begun.

If your Order includes a minimum term (e.g., a 12-month commitment), full payment is due for that entire term regardless of usage or participation, and the package is non-cancellable during that term except as expressly set out in this Agreement.

Payments are charged automatically via our secure checkout provider on the billing date shown in your Order, to Client’s chosen payment method.

Standalone & One-Time Packages

Standalone packages are billed as a single, one-time payment at the price stated in your Order, due in full at checkout unless your Order states a different deposit or installment schedule.

Standalone packages carry no ongoing term or recurring commitment — Client’s obligation is limited to the one-time price stated in the Order.

Late Payment

If payment is not received within ten (10) days of the due date, the outstanding balance will accrue interest at a rate of 1.5% per month (18% annually) until paid in full. Sea Salt & Seltzer reserves the right to suspend all services — including scheduled content, email campaigns, and reporting — until the account is brought current. Resumption of services after a payment-related suspension does not extend the original contract term or reduce the total contract value owed.

Refund & Cancellation Policy

Refund and cancellation terms depend on the type of package purchased:

Ongoing Monthly Packages

All payments for ongoing monthly packages are nonrefundable, and if your Order includes a minimum term, the full amount due for that term is owed regardless of service usage or participation. No refunds will be issued for any reason — including changes in business circumstances, scheduling conflicts, or a change of heart.

This is our “Beyoncé Policy”: If you buy a ticket to a Beyoncé concert and then decide not to show up, Beyoncé isn’t refunding your money or rescheduling her show. You made your choice when you bought the ticket. We ask that you bring that same commitment to working with Sea Salt & Seltzer — show up, engage, and experience results!

If your Order includes a minimum term (e.g., 12 months), that term is non-cancellable and all scheduled payments must be made on time for its full duration.

Standalone & One-Time Packages

Payment for a standalone, one-time package is nonrefundable once Sea Salt & Seltzer has begun work on the Order. No refunds will be issued for any reason once work has begun — including changes in business circumstances, scheduling conflicts, or a change of heart. Because standalone packages carry no ongoing term, there is no multi-month commitment to cancel — Client’s obligation is limited to the one-time price stated in the Order.

Intellectual Property Rights & Warranties

Client affirms that all materials (e.g., logos, images, trademarks) provided to Sea Salt & Seltzer are owned or properly licensed by the Client. Client agrees to protect and indemnify Sea Salt & Seltzer against any legal issues arising from the use of such materials.

Upon full payment, the Client will own all rights to the final deliverables. Sea Salt & Seltzer retains the right to display the work for promotional purposes, including in portfolios, on the website, and in design-related publications or case studies.

Limitation of Liability & Disclaimers

Sea Salt & Seltzer’s total liability shall not exceed the total fees paid under this agreement. Services are provided “as is” without warranties of any kind. Client agrees to indemnify Sea Salt & Seltzer against claims arising from client materials, deliverable use, or agreement breach. Neither party is liable for delays beyond reasonable control or for indirect or consequential damages.

Acceptance of Terms

By checking the box to accept these terms at checkout and completing payment for your Order, Client agrees to the terms outlined in this Agreement and authorizes Sea Salt & Seltzer to begin work. No handwritten or wet signature is required — Client’s checkout acceptance and payment constitute a binding electronic agreement to these terms for that Order. Any changes to the scope of an Order will require a revised Order and mutual written approval (email is sufficient).

Contact Us

If you have questions about this Agreement, please contact us: