Client Services Agreement

This Client Services Agreement (this “Agreement”) governs every package, project, and ongoing marketing service purchased from Sea Salt & Seltzer (“Sea Salt & Seltzer,” “we,” or “us”) — whether a standalone, one-time project or an ongoing monthly retainer package — through our online checkout (each, an “Order”). The specific package purchased, its deliverables, term, and price are outlined in the checkout listing, product description, or invoice for that Order, which is incorporated into this Agreement by reference. By checking the box to accept these terms at checkout and completing payment, you (“Client”) agree to be bound by this Agreement for that Order.

Additional Services & Out-of-Scope Work

Services not included in Client’s purchased package — including but not limited to website updates, landing pages, additional design work, advertising campaign management, or other marketing initiatives — are available at Sea Salt & Seltzer’s hourly rate. These services require a separate scope of work and advance written approval before work begins.

Platform Fees & Third-Party Tools

Client is responsible for all third-party platform fees and subscriptions necessary to deliver services, including but not limited to email marketing platforms (e.g., HubSpot, Mailchimp, etc.), domain purchases, and website hosting. Sea Salt & Seltzer is responsible for the cost of social media scheduling tools, project ticketing platform and email software (e.g., Sked Social, Monday.com, Flodesk, etc.), but all other platform costs are the Client’s responsibility.

Payment Terms & Commitment

Ongoing Monthly Packages

Ongoing monthly packages are billed on a recurring basis at the frequency and rate stated in your Order, for the minimum term stated in your Order, if any.

Month 1 of an ongoing monthly package is dedicated to setup, onboarding, and strategic foundation-building; ongoing execution begins in Month 2.

Monthly payments are nonrefundable once a billing cycle has begun.

If your Order includes a minimum term (e.g., a 12-month commitment), full payment is due for that entire term regardless of usage or participation, and the package is non-cancellable during that term except as expressly set out in this Agreement.

Payments are charged automatically via our secure checkout provider on the billing date shown in your Order, to Client’s chosen payment method.

Standalone & One-Time Projects

Standalone packages are billed as a single, one-time payment at the price stated in your Order, due in full at checkout unless your Order states a different deposit or installment schedule.

Standalone projects carry no ongoing term or recurring commitment. Client’s obligation is limited to the one-time price stated in the Order.

Paid Advertising Campaigns

Payment for ad placements are required in advance, and due dates are determined by the advertising vendor. Sea Salt & Seltzer will communicate these due dates to the Client. Client is required to communicate to Sea Salt & Seltzer any delays in payments made directly to advertising vendors, allowing workflows and run dates to be adjusted accordingly.

Payment Methods

ACH payment is preferred by Sea Salt & Seltzer. Checks can be mailed to the address listed below and must be received by the due date in order to avoid disruption in services. Credit card payments are accepted; all credit card processing fees charged by Stripe are passed on to the Client.

Late Payment

If payment is not received within ten (10) days of the due date, the outstanding balance will accrue interest at a rate of 1.5% per month (18% annually) until paid in full. Sea Salt & Seltzer reserves the right to suspend all services — including scheduled content, email campaigns, and reporting — until the account is brought current. Resumption of services after a payment-related suspension does not extend the original contract term or reduce the total contract value owed.

Refund & Cancellation Policy

Refund and cancellation terms depend on the type of package purchased:

Ongoing Monthly Packages

All payments for ongoing monthly packages are nonrefundable, and if your Order includes a minimum term, the full amount due for that term is owed regardless of service usage or participation. No refunds will be issued for any reason — including changes in business circumstances, scheduling conflicts, or a change of heart.

This is our “Beyoncé Policy”: If you buy a ticket to a Beyoncé concert and then decide not to show up, Beyoncé isn’t refunding your money or rescheduling her show. You made your choice when you bought the ticket. We ask that you bring that same commitment to working with Sea Salt & Seltzer — show up, engage, and experience results!

If your Order includes a minimum term (e.g., 12 months), that term is non-cancellable and all scheduled payments must be made on time for its full duration.

Standalone & One-Time Projects

Payment for a standalone, one-time project is nonrefundable once Sea Salt & Seltzer has begun work on the Order. No refunds will be issued for any reason once work has begun — including changes in business circumstances, scheduling conflicts, or a change of heart. Because standalone packages carry no ongoing term, there is no multi-month commitment to cancel — Client’s obligation is limited to the one-time price stated in the Order.

Confidentiality

Both parties agree to keep confidential any proprietary or non-public information shared during the course of this engagement — including business strategies, revenue data, marketing plans, creative concepts, and customer information. Neither party will disclose confidential information to any third party without the other party’s prior written consent, except as required by law. This obligation survives the termination of this Agreement.

Intellectual Property Rights

Client affirms that all materials (e.g., logos, images, trademarks) provided to Sea Salt & Seltzer are owned or properly licensed by the Client. Client agrees to protect and indemnify Sea Salt & Seltzer against any legal issues arising from the use of such materials.

Upon full payment, the Client will own all rights to the final deliverables. Sea Salt & Seltzer retains the right to display the work for promotional purposes, including in portfolios, on the website, and in design-related publications or case studies.

Limitation of Liability, Warranties & Disclaimers

Sea Salt & Seltzer’s total liability shall not exceed the total fees paid under this agreement. Services are provided “as is” without warranties of any kind. Client agrees to indemnify Sea Salt & Seltzer against claims arising from client materials, deliverable use, or agreement breach. Neither party is liable for delays beyond reasonable control or for indirect or consequential damages. Sea Salt & Seltzer does not guarantee specific marketing outcomes, including but not limited to revenue increases, lead volume, search rankings, or engagement metrics.

Acceptance of Terms

By checking the box to accept these terms at checkout and completing payment for your Order, Client agrees to the terms outlined in this Agreement and authorizes Sea Salt & Seltzer to begin work. No handwritten or wet signature is required. Client’s checkout acceptance and payment constitute a binding electronic agreement to these terms for that Order. Any changes to the scope of an Order will require a revised Order and mutual written approval. Email is an acceptable form of written communication.

Contact Us

If you have questions about this Agreement, please contact us: